Refund policy

Refund Policy

Last updated: [7/31/2026]

Thank you for shopping at XYZ 3D. We want you to be happy with your purchase — please read below for details on our return and refund process.

Ready-Made Items
For non-custom, in-stock items, we accept returns within 14 days of delivery, provided the item is unused and in its original condition. To start a return, contact us at orders@xyz3dmodels.com with your order number.

Custom & Made-to-Order Items
Because custom items (including personalized colors, logos, text, or made-to-order designs) are produced specifically for you, these items are final sale and not eligible for return or refund, except in the case of a defect or printing error on our part.

Damaged or Defective Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at orders@xyz3dmodels.com with a photo of the issue. We'll happily replace the item or issue a refund at no cost to you.

Refunds
Once a return is received and inspected, we'll notify you of the approval status. Approved refunds are processed back to your original payment method within 5–10 business days.

Shipping Costs
Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the return is due to our error (damaged, defective, or incorrect item).

Questions?
Reach out anytime at orders@xyz3dmodels.com.